Action Nodes

Action nodes are the building blocks of your message flows. You can combine them to create simple announcements or interactive conversations.

1. Send Message

Send a single message to your customer.

• Use cases: Announcements, promotions, reminders, thank-you notes.

• What you can add: Text, images, links, or emojis

• Tip: Keep it short and clear. Add personalization tokens (like {name}) for a more personal touch.

  
  

2. Send Multiple Choice

Ask a question with pre-set answer options.

• Use cases: Quizzes, surveys, preference collection (e.g., “What’s your skin type?”).

• How it works: Customers tap one of the answer buttons. Their choice can:

  • Save to their profile (for future segmentation).

  • Trigger a different follow-up path in the flow.

• Tip: Keep options clear and limited (3–5 choices max).

3. Send Date Picker

Let customers select a date directly in chat.

• Use cases:

  • Appointments / reservations (spa, clinic, service bookings).

  • Event RSVPs (workshops, tastings, launches).

  • Birthdays (collect customer birth dates for personalized birthday messages or offers).

• How it works: Customers pick a date from a calendar. The system saves this data to their profile.

4. Wait

Pause the flow for a set amount of time before sending the next step.

• Use cases:

  • Delay between onboarding messages (e.g., send follow-up after 1 day).

  • Space out reminders (e.g., “Don’t forget your coupon!”).

• How it works: You choose the wait time (minutes, hours, or days). The next action will only fire after that delay.

• Tip: Use sparingly. Too long a wait may cause customers to forget the context.